1. Shipping Policy
1. Shipping Policy
- Free Shipping on orders above Rs. 500.
- Shipping and Convenience fee is based on the order quantity and pin code. Please refer to the cart screen for the exact charges.
- COD (cash on delivery) service will be available as per logistics partner capability
2. Shipping Options
2. Shipping Options
- Standard Shipping: Takes 5-7 business days for delivery.
- Expedited Shipping: Delivers within 2-4 business days.
3. Processing Time
3. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
4. Delivery Time
4. Delivery Time
- Estimated delivery times are provided during checkout and are based on the shipping option selected and the destination.
5. Tracking Orders
5. Tracking Orders
- Tracking information is provided via email once the order has been shipped.
- Customers can track their orders through our website using the provided tracking number.
6. Delivery Responsibility
6. Delivery Responsibility
- Once the order has been shipped, the responsibility for delivery rests with the carrier. We are not liable for delays caused by the carrier.
7. Order Changes and Cancellations
7. Order Changes and Cancellations
- Changes to orders or cancellations can be made within 12 hours of placing the order by contacting our customer support team via call or email.
- Once the order has been processed and shipped, changes or cancellations may not be possible.
8. Damaged or Lost Shipments
8. Damaged or Lost Shipments
- In the event of damaged or lost shipments, customers must contact our customer support team within 7 days of receiving the order.
- We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.
9. Contact Information
9. Contact Information
- For any inquiries regarding shipping, customers can contact our customer support team at +918237355355 / support@retaildenmart.com
10. Policy Updates
10. Policy Updates
- This shipping policy is subject to change without prior notice. Any updates will be reflected on our website.
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