Privacy Policy

1. About Retail Denmart

The Website is operated by:

For privacy-related questions, requests or complaints, you may contact us using the details provided above.

2. Personal Data We Collect

The Website is primarily an informational and product-catalogue website. You may browse publicly available portions of the Website without directly providing personal data.

Depending on how you interact with us, we may collect personal data such as:

Information you provide to us

If you contact us or make an enquiry, we may receive information such as:

• Name
• Mobile or telephone number
• Email address
• City, state or business location
• Your enquiry, request or message
• Products, brands or services you are interested in
• Any other information that you voluntarily provide to us

You are generally not required to provide personal data merely to browse the publicly available portions of the Website.

Information collected automatically

When you visit the Website, certain technical information may be automatically processed, which may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Basic technical, diagnostic and security information

Such information may be processed for operating, securing, maintaining and improving the Website.

3. Purposes for Which We Use Personal Data

We process personal data for purposes that are reasonably necessary and permitted under applicable law.

Depending on your interaction with us, we may use personal data to:

• Respond to enquiries and requests
• Provide information about products, brands and services
• Respond to product availability enquiries
• Respond to bulk or dealer enquiries
• Communicate with you regarding your enquiry or request
• Provide customer support
• Maintain and improve the Website
• Understand Website performance and usage
• Maintain Website security and prevent misuse, unauthorised access or fraudulent activity
• Maintain appropriate business and communication records
• Comply with applicable legal, regulatory or governmental requirements
• Establish, exercise or defend our legal rights, where permitted by applicable law

We will not knowingly use personal data for purposes that are incompatible with the purpose for which it was collected, except where such processing is permitted by applicable law.

4. Consent and Processing of Personal Data

Where applicable law requires consent for processing personal data, Retail Denmart will obtain such consent in an appropriate manner.

Where applicable law permits personal data to be processed without separate consent, Retail Denmart may process the relevant personal data in accordance with such law.

Where processing is based on consent, you may withdraw your consent by contacting us using the contact details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide a particular service or respond to a request where the relevant processing is necessary for that purpose.

5. Communications Through WhatsApp and Other Communication Channels

The Website provides an option to contact Retail Denmart through WhatsApp.

If you choose to contact us through WhatsApp, information that you provide through that communication, including your phone number and the contents of your message, may be processed by Retail Denmart for the purpose of responding to your enquiry or providing the assistance requested by you.

WhatsApp is a third-party service operated independently of Retail Denmart. Your use of WhatsApp is also subject to WhatsApp's applicable terms and privacy practices.

If you contact Retail Denmart through email, telephone or another communication channel, the information provided through that communication may similarly be processed for the relevant purpose.

6. Cookies and Similar Technologies

The Website may use cookies or similar technologies that are necessary for Website functionality, security and performance and, where applicable, for analytics.

Cookies are small files or similar technologies that may be stored on your device when you visit a website.

Depending on the technologies actually enabled on the Website, cookies may be used to:

• Support Website functionality
• Maintain Website security
• Understand Website performance and usage
• Remember certain preferences
• Improve the Website and user experience

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

If Retail Denmart introduces additional analytics, advertising, personalisation or other tracking technologies, this Privacy Policy and/or an applicable cookie notice may be updated accordingly.

7. Third-Party Service Providers

Retail Denmart may engage trusted third-party service providers where reasonably necessary to operate, maintain, secure and improve the Website or provide services requested by users.

Depending on the services actually used by the Website, such providers may include:

• Website hosting and infrastructure providers
• Website security and technical service providers
• Analytics or performance service providers, where enabled
• Communication service providers
• Other technology or business service providers required for Website operations

Such service providers may process personal data only to the extent reasonably necessary to provide their services or as otherwise permitted by applicable law.

Retail Denmart does not sell or rent your personal data to third parties for their independent marketing purposes.

8. Sharing of Personal Data

We may share personal data where reasonably necessary and permitted by applicable law, including:

• With service providers supporting our Website or business operations
• With professional advisers, auditors or consultants where necessary
• With government authorities, regulators, courts or law-enforcement authorities where required or permitted by law
• To investigate fraud, security incidents, unlawful activity or misuse of the Website
• To establish, exercise or defend legal rights
• In connection with a merger, restructuring, acquisition, sale of business or similar corporate transaction, subject to applicable law

We seek to ensure that personal data is shared only to the extent reasonably necessary for the relevant purpose.

9. Data Security

Retail Denmart takes reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, misuse, loss or destruction.

We also take reasonable measures to maintain the security of the Website and systems used to process personal data.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

In the event of a personal data breach requiring notification under applicable law, Retail Denmart will take appropriate steps and provide notifications to affected individuals and/or relevant authorities as required by applicable law.

10. Data Retention

Retail Denmart retains personal data only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Respond to enquiries
• Provide requested assistance
• Maintain appropriate business records
• Resolve disputes
• Protect our legal rights and interests
• Comply with applicable legal or regulatory requirements
• Fulfil other purposes permitted by applicable law

When personal data is no longer required for the relevant purpose or required retention period, it will be deleted, anonymised or otherwise handled in accordance with applicable law and our internal practices.

11. Your Privacy Rights

Subject to applicable law and the provisions applicable from time to time, you may have rights relating to your personal data, including the right to:

• Obtain information about personal data processed by us
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal data
• Exercise other rights available to you under applicable data protection law

To exercise an applicable right or raise a privacy-related grievance, please contact us:

We may need to verify your identity before processing certain requests in order to protect personal data from unauthorised access.

We will handle valid requests within the period prescribed by applicable law.

12. External Links

The Website may contain links to third-party websites, platforms or services.

These third-party websites are operated independently of Retail Denmart and may have their own privacy policies and terms of use.

Retail Denmart is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies and terms applicable to third-party websites before providing personal data to them.

13. Changes to This Privacy Policy

Retail Denmart may update this Privacy Policy from time to time to reflect changes in:

• Our Website or business operations
• The personal data we process
• Technology or security practices
• Applicable laws or regulations
• Privacy and data protection requirements

When material changes are made, we will update the "Effective Date" displayed at the beginning of this Privacy Policy and, where required by applicable law, provide an appropriate notice.

We encourage you to review this Privacy Policy periodically.

14. Contact and Grievance

If you have any questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact:

You may use these contact details to:

• Ask questions regarding our privacy practices
• Request applicable privacy rights
• Withdraw consent where applicable
• Raise a privacy-related grievance
• Report a concern regarding the handling of your personal data

We will address privacy-related requests and grievances in accordance with applicable law.

Where applicable law provides for an external grievance or regulatory mechanism, you may also exercise the remedies available to you under such law.

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Last Updated: 8 August 2026