Shipping Policy

1. Applicability

This Shipping Policy applies to eligible products purchased from Retail Denmart where Retail Denmart has agreed to arrange delivery or shipment to the customer's specified address.

Shipping arrangements may depend on the product, order quantity, destination, availability and the delivery method agreed at the time of purchase.

2. Shipping Charges

Shipping or delivery charges, where applicable, may depend on factors including:

• Order quantity
• Product type and size
• Delivery destination and PIN code
• Shipping method
• Logistics provider
• Other applicable delivery requirements

The applicable shipping charges, if any, will be communicated to the customer at the time of purchase or before dispatch.

Where Retail Denmart offers free shipping for a particular order, product, location or purchase value, the applicable terms will be communicated to the customer.

3. Shipping and Delivery Options

Depending on the destination, product and logistics availability, Retail Denmart may provide different delivery options.

Standard Delivery

Standard delivery generally takes approximately 5–7 business days after the order has been processed and dispatched, subject to product availability, destination and logistics conditions.

Expedited Delivery

Where available, expedited delivery may generally take approximately 2–4 business days after dispatch.

Expedited delivery may not be available for all locations or products and may be subject to additional charges.

The applicable delivery estimate will be communicated to the customer where appropriate.

4. Order Processing

Orders are generally processed within 1–2 business days after confirmation of the purchase and, where applicable, payment.

Processing times may vary depending on:

• Product availability
• Order quantity
• Destination
• Payment confirmation
• Product-specific handling or storage requirements
• Other circumstances affecting fulfilment

Customers will be informed if there is a material delay in processing an order.

5. Delivery Time

Delivery timelines provided by Retail Denmart are estimates and may vary depending on:

• Delivery location
• PIN code
• Logistics provider
• Weather conditions
• Transportation disruptions
• Public holidays
• Unforeseen circumstances
• Product availability or handling requirements

A delivery estimate does not constitute a guarantee of delivery on a specific date unless expressly agreed otherwise.

6. Tracking

Where tracking is available through the logistics provider, Retail Denmart may provide tracking information to the customer through the contact details provided at the time of purchase.

Tracking availability may depend on the logistics provider and shipping method used.

7. Delivery Responsibility

Once a shipment has been handed over to the designated logistics or delivery provider, delivery is subject to the carrier's operational processes and conditions.

Retail Denmart will make reasonable efforts to assist customers in resolving delivery-related issues and will coordinate with the logistics provider where appropriate.

Delivery may be delayed due to circumstances beyond Retail Denmart's reasonable control, including transportation disruptions, weather conditions, natural events, strikes, public authorities, incorrect or incomplete delivery information, or other unforeseen circumstances.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Name of recipient
• Delivery address
• PIN code
• Mobile number
• Any other information reasonably required for successful delivery

Retail Denmart will not be responsible for delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.

Additional delivery charges may apply where a shipment needs to be re-attempted or redirected due to incorrect or incomplete information provided by the customer.

9. Order Changes and Cancellations

Requests to change or cancel an order should be communicated to Retail Denmart as soon as possible.

Where applicable, requests for changes or cancellations should preferably be made within 12 hours of placing the order.

Once an order has been processed, packed or dispatched, changes or cancellations may not be possible.

Any cancellation, refund or adjustment will be subject to the applicable terms of the purchase and Retail Denmart's applicable return/replacement policy.

10. Damaged Shipments

Customers should inspect the shipment upon delivery wherever reasonably possible.

If a shipment is received in visibly damaged condition, the customer should notify Retail Denmart as soon as possible and preferably within 7 days of receiving the shipment.

Customers may be requested to provide photographs, videos, packaging details, invoice information or other information reasonably required to investigate the issue.

Retail Denmart will assess the matter and, where appropriate, coordinate with the logistics provider and arrange a replacement, refund or other appropriate resolution in accordance with the applicable purchase terms and law.

11. Lost or Undelivered Shipments

If a shipment is lost, significantly delayed or reported as undelivered, customers should contact Retail Denmart promptly.

Retail Denmart will coordinate with the relevant logistics provider to investigate the shipment and, where appropriate, provide a replacement, refund or other suitable resolution in accordance with the applicable purchase terms and law.

12. Products Requiring Special Handling

Certain dental, healthcare, clinical or other products may have specific storage, temperature, handling, transportation or delivery requirements.

Where applicable, such requirements may affect the shipping method, delivery timeline or availability of delivery to particular locations.

Customers may contact Retail Denmart for product-specific shipping information before purchase.

13. Delivery to Remote or Restricted Locations

Delivery availability may vary by PIN code and logistics provider.

Certain remote, restricted or otherwise difficult-to-service locations may have limited delivery options or may incur additional shipping charges.

Retail Denmart will communicate applicable delivery limitations or additional charges where reasonably known before dispatch.

14. Contact Information

For questions or assistance relating to shipping or delivery, please contact:

15. Policy Updates

Retail Denmart may update this Shipping Policy from time to time to reflect changes in its shipping arrangements, logistics partners, business practices or applicable laws.

Any updated version will be published on this page with the revised effective date.

Last Updated: 8 August 2026