Return/Replacement Policy

1. How to Raise a Return or Replacement Request

Customers may raise a return or replacement request by contacting Retail Denmart through:

The request should include appropriate supporting information and documentation, which may include:

• Photographs or videos clearly showing the relevant issue or defect
• Photograph of the shipping or delivery label, where applicable
• Copy of the bill or invoice
• Product name and quantity
• Details of the issue being reported
• Any other information reasonably required to assess the request

Retail Denmart may contact the customer if additional clarification or information is required.

Incomplete or inaccurate information may delay the assessment of the request or prevent Retail Denmart from determining eligibility for replacement or refund.

2. Products with Special Return Conditions

Certain products may be subject to specific return or replacement conditions because of their nature, sterility, expiry, storage requirements, handling requirements or other product-specific considerations.

For products where opening, use, storage or handling may affect product integrity, safety or suitability for resale, a return or replacement may be restricted once the product has been opened or used, except where the product was damaged, defective, incorrectly supplied or where otherwise required under applicable law.

Any product-specific return conditions communicated at the time of purchase will also apply, subject to applicable law.

3. Contact Us

For return, replacement or refund-related queries, please contact:

Last Updated: 8 August 2026

↑ Back to top